Here's how we can assure you will be satisfied...
(1) 100% Satisfaction Guarantee:
If you aren't satisfied with a product, it can be returned for a refund. Also, any merchandise that is defective or damaged can be returned within 30 days of receipt of shipment for a full refund. Details
(2) Fast Shipping:
Most orders ship within 1-7 days by UPS, FEDEX or common carrier for very large rugs. If your order is shipped by UPS or FEDEX, you will receive order tracking details to always know where your shipment is.
(3) Outstanding Customer Service from a Reputable Company:
Our parent company, Hill Castle Industries, has been conducting business online with thousands of satisfied customers for 12+ years, since August of 2002. Our company has the support of area rug manufactures and distributors that have been supplying rugs to customers for several years.
Ordering / Shipping FAQ's:
- Is it safe to place an order on your web site?
- What payment methods do you accept?
- Can I return a product if I want to?
- Do you charge sales tax?
- How can I contact BuyAreaRugs.com?
- Will you sell, rent or give my private information to anyone?
- How long does it take to deliver my order?
- Do you ship to my hometown?
- How much are shipping costs?
- Do you ship to P.O. Boxes, and APO / FPO Addresses?
- What carrier will deliver my package?
- Do you ship to countries other than the United States?
- Can I track the location of my order?
- Can I have a package delivered to Alaska or Hawaii?
We also accept check cards that have the Visa or Master Card logo on them.
Orders paid for by personal checks will ship after your check clears our bank. This usually adds an additional 3-5 business days to the shipping time. To pay by check, please call us to place your order by phone. Check cards that have the Visa or Master Card logo on them do not have additional shipping times and these orders can be placed online.
Any merchandise that is defective, damaged or shipped in error by BuyAreaRugs.com can be returned within 30 days of receipt of shipment for credit towards an identical replacement product subject to our return policy. Any products a customer wants to return due to dissatisfaction (don't want the product, don't like the color, etc.) can be returned within 30 days of receipt of initial shipment excluding all rugs by the manufacturer Milliken as they are made to order custom rugs and other custom made rugs specially ordered by customers. Restock fees may be applicable to orders containing sample rugs that are intended to be returned after delivery. Please contact us to discuss options for obtaining sample rugs. The refund process is generally completed within 30 days of the returned items being accepted back at the indicated warehouse. Payment is refunded to the original form of payment. If the original form of payment is not available, a non-refundable credit equal to the refund amount will be issued and valid for future purchases through BuyAreaRugs.com. The RMA procedure must be followed when returning products. Details
Sales tax of 6% is included only for shipments sent to Florida addresses.
Orders can be canceled at any time before the order has begun the fulfillment process by submitting a cancellation request to the "Orders" department on this page, in which you will receive by email a ticket number to retain as confirmation of your request. Requests by phone are not currently accepted so that we can provide to you better documentation for your request. The fulfillment process begins when our warehouse receives your order. After this time, our Merchandise Return Policy is applicable. Any orders that are shipped and delivery of the order is refused, returned by the shipper due to a wrong customer supplied address or unavailability of an authorized person to sign for the delivery of the order, will be charged the actual cost of initial shipping, return shipping and a 15% restock fee.
Purchasing Your Products :
There are only a few steps needed for you to complete your purchase.
Creating Your Account :
Having your own BuyAreaRugs.com account will enable you to quickly purchase products on your return visit and also enable you to make your first purchase. You can setup an account either before shopping or after your shopping is complete and you are prepared to order your products.
Whether you create an account before or after you have added items to your shopping cart, the process is the same; quick and easy. To create an account, when you are not viewing your shopping cart, click the link "Log In" found at the top of your page. On this page you'll see a "Create an Account " link which you'll need to click.
You will then be able to entered the requested information in a form. After doing so, your account will be live and you will be logged in.
Lower 48 States - Most orders ship by UPS and occasionally FEDEX. For your convenience, tracking will be provided for UPS and FEDEX orders. Oversized and overweight orders may be shipped by an LTL (Less Than Truckload) trucking company. Customers with orders shipped by this method will be contacted to schedule a delivery date. LTL trucking companies provide delivery to your order destination but not inside your residence or business.
Alaska and Hawaii - We currently do not ship to Alaska or Hawaii but may do so in the near future.
P.O. Boxes, APO / FPO Addresses - We are unable to deliver to P.O. Boxes and APO / FPO addresses at this time.
Currently we ship only to the 48 continental U.S. states but we expect to be expanding the number of countries we ship to in the near future.
For UPS and FEDEX orders, after approximately 2-7 business days of receiving your order, a tracking number for your shipment will be emailed to you. For oversized or heavy weight orders shipped by LTL trucking companies, you will be contacted to schedule a delivery date.
Most shipments to the lower 48 states arrive within 5-12 business days. Braided or special order rugs may take at least three weeks to arrive. Payment by personal check adds approximately five business days to all shipping times since checks must clear our bank before items are shipped. Rugs shipped directly from the manufacturer may have different ship dates than indicated at the time of order in the event where a rug becomes backordered due to high demand.
Rug pads and other accessories will be shipped separately from your rug.
Absolutely. BuyAreaRugs.com understands that security of credit card and personal information is critical to our customers so all transactions are conducted using Secure Socket Layer (SSL) protection. You will notice that after you add an item to your shopping cart and then click the "checkout" button, all further pages are encrypted and secure. You can verify this on most browsers by looking for a picture of a padlock or similar icon at the bottom of your browser.
Yes. Any merchandise that is defective or damaged can be returned for replacement within 30 days of receipt of shipment. Also, if you were incorrectly shipped an item that you did not order we will replace that item at no cost to you. Restock fees may be applicable to orders containing sample rugs that are intended to be returned after delivery. Please contact us to discuss options for obtaining sample rugs. Rugs by the manufacturer Milliken and other custom made rugs specially ordered by customers are not returnable. If you ordered an item that you wish to return for any other reason, please see the instructions in our 100% Satisfaction Guarantee Policy
We can be contacted 24 hours a day, 7 days a week. Please see our Contact Us page for details.
BuyAreaRugs.com accepts: Visa, Master Card, Discover, American Express, PayPal, Checks and check cards that have the Visa or Master Card logo on them.
Only to shipments going to an address in the state of Florida. Florida law requires we charge a 6% sales tax.
No. Never. Not under any circumstance. The only way this could occur is if you give us specific permission to do so or we are required to by law enforcement officials.
Most shipments to the lower 48 states arrive within 5-12 business days. Please click the link "Click for delivery date" next to the item you are interested in purchasing for a more detailed delivery date estimate. Braided or special order rugs may take 2-3 weeks to arrive. Oversized and overweight orders that are shipped by an LTL (Less Than Truckload) trucking company may take up to 2 weeks to be delivered. Payment by personal check adds approximately five business days to all shipping times since checks must clear our bank before items are shipped.
Shipping is free on all orders that have an item total of $99.99 or more. Shipping costs for orders less than $99.99 are calculated based upon weight and distance at the time the order is placed.
Most orders will ship by UPS and some by FEDEX. Oversized and overweight orders are shipped by an LTL (Less Than Truckload) trucking company.
All shipments sent by UPS and FEDEX can be tracked. Within 2-7 days of placing your order, you will receive by email your tracking number.
Currently we ship to the 48 continental U.S. states. We will be expanding the number of countries we ship to in the near future.
We are unable to deliver to P.O. Boxes and APO / FPO addresses at this time.
Currently we ship only to the 50 U.S. states but we will be expanding the number of countries we ship to in the near future.
At this time we are not providing service to Alaska and Hawaii but may in the future.
Information and Pricing Disclaimer :
BuyAreaRugs.com strives to give you accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice, and BuyAreaRugs.com reserves the right to limit quantities. Prices displayed are subject to final approval at the time of order fulfillment. While BuyAreaRugs.com tries in good faith to make sure that the information displayed is accurate, they are not responsible for typographical errors or technical inaccuracies.